Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at saudade.human@gmail.com. If your return is accepted, we’ll provide return instructions and the return address by email.

Customers are responsible for return shipping costs for standard returns, including returns due to sizing, preference, or change of mind.

If your item arrived damaged, defective, or incorrect, Saudade will cover the return shipping costs and work with you to resolve the issue.

Items sent back without first requesting a return will not be accepted.

You can contact us with any return questions at saudade.human@gmail.com.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We’ll review the issue and work to make it right.

Exceptions / Non-Returnable Items

Custom or personalized items are not eligible for return unless they arrive damaged, defective, or incorrect.

Gift cards are not returnable.

Sale items are final sale unless otherwise stated at the time of purchase.

Exchanges

If you need a different size or item, the fastest way to get what you want is to request a return for the item you received. Once the return is accepted, you can place a new order for the item you want.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund was approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or card issuer may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at saudade.human@gmail.com.