Shipping policy
Order Processing
Orders are typically processed within 2–5 business days after your order is placed.
Processing times may be longer during product releases, periods of high order volume, holidays, or other circumstances outside our control. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
Business days do not include weekends or holidays.
Shipping Rates and Delivery
Available shipping methods, rates, and estimated delivery times will be displayed at checkout based on your order and delivery address.
Delivery estimates begin after your order has been processed and transferred to the shipping carrier. Estimated delivery dates are not guaranteed and may be affected by carrier delays, weather, holidays, customs processing, or other circumstances outside Saudade’s control.
Order Tracking
When tracking is available, you will receive tracking information after your order has shipped.
Please allow time for the carrier to update tracking information after your shipping confirmation is sent.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as soon as possible at saudade.human@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Saudade is not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us at saudade.human@gmail.com as soon as possible with your order number and details about the issue.
If tracking shows your package as delivered but you have not received it, first check around the delivery location and contact the shipping carrier. You may also contact us and we will assist where reasonably possible.
Returned Packages
If a package is returned to us because of an incorrect or incomplete address, failed delivery attempt, or other customer-related delivery issue, we will contact you regarding the next steps.
Additional shipping charges may apply if the order needs to be shipped again.
International Orders
International shipping availability will be shown at checkout.
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
International delivery times may vary due to customs processing and local carrier delays.
Returns
Shipping charges and return eligibility are governed by our Return and Refund Policy.
For questions about shipping or an existing order, contact us at saudade.human@gmail.com.